Terms and Conditions – 3ounk

Benefits of Joining Yalla Jam3a Community

Registering with Yalla Jam3a offers numerous benefits, including:

1. Easily scheduling your rides through the app according to your class schedule.
2. Saving time and effort in getting to the university
3. Reducing transportation costs.
4. Earning extra income as an 3ounk driver while commuting to university and during your free time.

Features of the Yalla Jam3a App

Signing up for the Yalla Jam3a app provides many advantages, such as:

1. Pre-scheduling rides according to your class schedule, with options for shared or private rides, whether the driver is male or female.
2. Ride tracking and monitoring through the app.
3. Smart notifications for every action to keep you updated.
4. Payment options include cash or recharging your account electronically.
5. Easy ride booking to and from university.
6. Rider preferences allowing selection of driver type (male or female).
7. Adding and tracking personal tasks within the app.

Definitions

1. The App: Refers to the Yalla Jam3a app, available for both riders and 3ounk “The Drivers”.
2. The Rider: A student who creates an account on Yalla Jam3a app and uses it to request rides and other available services.
3. 3ounk: A student acting as a driver, performing rides using a vehicle registered in the app and adhering to the app's terms and conditions.
4. "Comfort Ride: A type of ride offered through the app where the ride is to a single destination, and multiple riders can share the ride based on vehicle capacity. The fare is calculated per ride.
5. "Ride with others": A type of ride offered through the app where the ride involves multiple destinations as per the accepted request. Only one rider per destination is allowed, and the fare is calculated per rider.

Steps to Register on Yalla Jam3a – 3ounk

You can register on Yalla Jam3a by following these steps:

1. Download Yalla Jam3a – 3ounk app from Apple or Google Play Stores.
2. Enter your mobile phone number to receive a verification code.
3. Provide your personal and vehicle information.
4. Upload required documents, such as university ID, driver’s license, and vehicle registration.
5. The app team will review your submitted information and approve your request if the details are accurate.
6. You will receive a confirmation message upon successful registration.
7. Recharge your account in the app and start earning money.

Registration Conditions for the Yalla Jam3a App – 3ounk

1. The applicant must be a Jordanian citizen.
2. The driver must have a valid driver’s license.
3. The vehicle must have valid registration and insurance.
4. A copy of the university ID must be provided.
5. Compliance with general state driving and ethical standards, maintaining excellent communication with customers and students.

Vehicle Requirements for Yalla Jam3a App

The Yalla Jam3a app has specific vehicle requirements, including:

1. The vehicle must be a 2010 model or newer.
2. It must be clean and in good condition.
3. It must be registered and free of defects.
4. Exceptions may be made for vehicles older than 2010 if they are in excellent condition.

Riders Limits in Ride Types

1. For “Ride with others” rides, only one Riders per destination is allowed. The displayed fare is per Riders unless otherwise specified.
2. For “Comfort Ride" rides, multiple Riders are allowed, provided the total does not exceed the vehicle’s capacity. The displayed fare covers the entire ride for all Riders.

How 3ounk ’s Earnings Are Settled

The Yalla Jam3a app supports cash payments or payments through the CliQ service, allowing 3ounk drivers to receive funds directly. Weekly settlements are made to the driver’s registered account in case of outstanding balances.
Drivers must update their financial information in the app to ensure timely transfers. Payment delays may occur due to technical issues, banking procedures, or force majeure, with notifications provided in such cases.

Yalla Jam3a Commission from 3ounk

The commission that Yalla Jam3a receives is low, compared to the services provided, and its prices are suitable for all categories of students, and the commission rate is 14%, as this rate is fixed even during peak times.

Adding Balance

1. If 3ounk adds and charges his balance through CliQ service, bank card or any approved electronic payment method, this balance is non-refundable and can be used and consumed in making rides of various types and services provided in the application for a period of one year.
2. The added balance can only be used in rides or other services available through the application.

Unused Balance

1. The available balance in your account that is not used remains valid for one year from the date of adding the balance.
2. In the event that the balance is not used within the specified validity period, the application has the right to take appropriate measures regarding the balance by freezing, deleting or stopping it.
3. In the event that any rewards are added to your 3ounk balance by Yalla Jam3a application and are not used within the specified period by the Yalla Jam3a application, the Yalla Jam3a application has the right to cancel and deduct this reward at the specified time.

Refund Policy

1. If the refund request is due to an error on our part (such as an unjustified deduction or a reservation made in error), the amounts paid will be refunded within a period ranging from two (2) to three (3) weeks.
2. This policy does not include any amounts added to your account balance by your agent, as these amounts are subject to the “Adding Balance” clause.

Ride Cancellation Fines

1. If 3ounk cancels an accepted ride within two hours of its scheduled time, a cancellation fee of 0.50 JOD is imposed, and negative points are added to their performance rating.
2. Cancellations negatively affect the driver’s overall rating and reduce the likelihood of receiving future requests.
3. Drivers must complete accepted rides unless unforeseen circumstances or approved excuses arise.

Negative Evaluation

1. The application relies on an evaluation system that contributes to improving the quality of service and upgrading the user experience.
2. If 3ounk receives a low evaluation (less than 3 stars) or negative results for his performance indicator, the application management has the right to block and suspend his account or restrict access to some services, and the application has the right to dispose of the balance available in his account.
3. 3ounk can contact customer service to object or inquire about the reason for the negative evaluations and the mechanism for correcting them.

Amendments to the policies, terms and conditions

1. The application has the right to amend or update the policies, terms and conditions at any time and without referring to the application users.
2. Continued use of the application after the publication of any amendment shall be deemed an implicit acceptance of the amended terms and conditions.
3. It is recommended to review this page periodically to view the latest updates and changes.

Compliance with Laws and Regulations

1. This policy is subject to and interpreted in accordance with the laws of the country in which the application conducts its main activity.
2. Users of the application are obligated to observe traffic and public safety regulations and laws while using the application.
3. 3ounk undertakes to abide by all traffic regulations and laws applicable within the scope of its operation and to ensure the safety of Riders
4. 3ounk is responsible for possessing valid legal documents (such as a driver's license, insurance, etc.) at all times
5. Users of the application (3ounk or the Rider) are obligated to maintain good morals and a high level of dealings between him and others, and the person concerned bears any legal accountability for his transgression against others, whether through misconduct, disrespect, or other matters.

Contacting Yalla Jam3a Administration

1. You can contact the customer service team for inquiries, complaints, support, or any requests related to the account, rides, or other matters through the official channels available in the application.
2. Official communication tools will be provided within the application or via email support@yallajam3a.com or the by calling 0799921020.

Finally …

If you are looking for a lucrative opportunity that will bring you great profits, and if you want to work at the right time for you, morning or evening, you will not find anything better than Yalla Jam3a application, which provides you with a real job opportunity. All you have to do is contact Yalla Jam3a by registering directly in the application, or by calling directly or using the WhatsApp service to learn everything you want to know about registering in Yalla Jam3a.

By using the application, you confirm that you have read, understood and agreed to these terms and conditions, and abide by them. If you have any inquiries, please contact us through the official channels shown in the application